A great aftersales customer experience is always crucial in maintaining a brand’s reputation in the industry, especially in the smartphone industry. While smartphone manufacturers always promise 2-5 years of software support for their devices in the long run, these major software updates normally take up more and more space in your old phone.
Coupled in with the apps, photos and videos you’ve taken throughout the years, phone storage space running low is normally an annoyance for those who are using their old phones. And you can’t directly add more storage to your smartphone right? Or can you?
In China, Huawei has proposed a solution for these old phone users to extend their phones’ life cycle without having to pay a premium. Huawei officially calls this aftersales service as “Internal Storage Upgrade Solution”. The service has been running in China since last year for its flagship Huawei P10 series up until the Huawei Mate 30 series, and as of February 2022, Huawei has now added its Huawei P40 lineup into the service.
How the storage upgrade service works is quite simple. Let’s say a user has a Huawei P40 in a 128GB storage configuration. After 1 year, they have realised that 128GB is not enough to store all their apps and media on their phone, and they want to upgrade to 256GB storage without changing their phone. The user can simply visit their nearest Huawei Service Centre in China and pay 559 RMB(USD 88) to get their Huawei P40 128GB upgraded to a 256GB configuration.
Do note that quotations for each device varies, so you may need to visit Huawei’s China website first to get a quotation for your internal storage upgrade before you visit a Huawei Service Centre in China.
For under USD 100, the service also ensures that all of the users data will be transferred over to the new storage drive. This service takes up to an average of 10 days to complete and is currently only available in Chinese markets, not available worldwide.
The service serves as a convenience to those who feel like they are comfortable with their current Huawei phone but wished that their phone supported more storage. Indirectly, the end-user can also save themselves the hassle of searching for a new phone and splurging top dollar to get the phones they want, when they could comfortably settle back on an older flagship that they currently have.
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