OnePlus has recently confirmed the existence of a problem in its Gallery app that users have been experiencing for quite some time now. Its users have complained that the Gallery app freezes when they are trying to share pictures from the app.
In a community forum post, OnePlus explained and acknowledged that the cause of the ‘freezing experience’ is ‘related to the Google Messages app’ and that the problem should be fixed in ‘about a week.’ Meanwhile, OnePlus also shared a way to temporarily solve this issue while waiting for the company to release a fix.
For a temporary fix to the freezing bug, users can go to the Google Play Store and search for the Google Messages app. Then tap the ‘Uninstall’ button. Because it is a system app, it should only uninstall the updates and return the app to an older version. Then, in the upper right corner, look for the three-dot button and make sure the auto-update is switched off.
In case the Google Messages app doesn’t appear when you search for it in the search bar, tap on your account in the Google Play Store app, then go to “Manage apps & devices,” and then tap on “Manage.” After that, search for the Google Messages app there, and when you find it, follow the instructions above.
OnePlus also said that when it releases the fix for the freezing issue for the Gallery app, users can activate the auto-updates for the Google Messages app again.
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