We have already reported on the Pixel 7 series suffering from an odd issue that causes the phone’s rear camera glass to shatter. However, the number of the people that have been facing this issue is growing but it seems that Google is refusing to acknowledge this issue under warranty claims.
In our previous report, it was found that the Pixel 7 and the Pixel 7 Pro users were suffering from an odd issue that caused the glass on the rear camera to crack and shatter. Back then, there was no official statement from the Search Engine giant regarding this matter. Now, it appears that the number of Pixel 7 users that have been facing this issue has grown but it seems that Google is refusing to take responsibility for it.
Some Redditors took their complaints to the company but to no avail. According to rsaxena699, they fought with Google over this issue. The Redditor added that they “have been struggling to get them to cover this spontaneous shattering under warranty despite sharing countless Reddit articles, google support case IDs, etc. proving that they have covered it under warranty for some customers who have faced the exact same issue. They keep saying they don’t cover “physical damage.”
As of right now, it is still officially unclear what causes the rear camera glass to crack and shatter on the Pixel 7 series. Although there have been reports going around that claim that the issue is caused by the metal camera module frame that surrounds the Pixel 7 series’ cameras. This would explain why last year’s Pixel 6 lineup does not suffer from the same issue. So stick around for more updates regarding this matter.
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