Smartphone prices continue to rise. In the past, flagship phones cost around $600-700, but now they exceed $1000. While inflation contributes to this increase, the primary reason is the constant advancement of technical features. This trend affects user expectations, with some customers who spend a lot on a phone occasionally feeling disappointed with their devices. A recent study by PerfectRec unveiled surprising insights into user satisfaction ratings for Apple’s iPhone 14. Here are the details…
Lowest- and highest-rated iPhones of all time
The iPhone 14 series undoubtedly frequently makes headlines for its features as well as its price. But do these devices, considered expensive even in high purchasing power regions like North America and Europe, satisfy their users? A recent study has revealed surprising insights into the user satisfaction ratings of the iPhone 14 series.
The study analyzed over 600,000 user-generated Google reviews for iPhones from the iPhone 4 to the iPhone 14. While Apple’s Q2 earnings call reported a 99% satisfaction rate for the iPhone 14 family, this new study showed a significant drop in the proportion of five-star ratings for the base iPhone model. The study found that five-star ratings for the iPhone 14 base model dropped by 8 percentage points from the previous year’s iPhone 13, which saw a high of 80% five-star reviews.
This is the largest decline in over a decade, with the only other notable drop being a 4% decrease between the iPhone 4 and iPhone 5. The iPhone 14 Pro and iPhone 14 Pro Max also saw a drop in five-star ratings, with both models receiving 76% and 80% respectively, marking an 8% and 6% decline from their iPhone 13 counterparts.
Looking back at the last 12 years of iPhone models, the iPhone 13 Pro Max takes the crown as the highest-rated iPhone with 86% five-star reviews, while the lowest-rated iPhone is the iPhone 5C with only 64% of users giving it top marks. However, it should be noted that this research does not reflect the thoughts of all Apple users. Your expectations for your phone are entirely personal, and experiences may vary accordingly.
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