Following widespread payment rejections experienced by creators and patrons, Patreon today announced that it has rectified the core issue. The crowdfunding platform acknowledged that financial institutions had marked “a slightly higher-than-usual number of patron payments” as fraudulent. It also stated that an unrelated problem had prevented some creators from accessing their funds, which was reportedly due to an update from a partner.
Banks are flagging transactions that deal with Patreon, leading to this issue
Patreon clarified that the issue with fund accessibility affected only “creators utilizing a single payment partner,” identified as Payoneer on its system status page. The company affirmed that it is diligently working with Payoneer to reinstate payouts and anticipates the completion of the process today.
This issue came into the limelight after numerous Patreon users reported mass losses of supporters on social media platforms. A notable change in Patreon’s billing information, showing Dublin as the location, led users to believe this was the reason behind banks flagging the transactions. Bestselling author Dr. Brooke Magnanti publicly expressed her dissatisfaction after losing 80% of her patrons.
Meanwhile, Reddit user u/Competitive_Fruit901 revealed a loss of 300 patrons. Fellow Redditor u/Koratl noted that the billing problem was more serious this month and many credit card providers marked Patreon as fraudulent. u/arzen353 highlighted another issue, explaining that patrons couldn’t resubscribe after authorizing payment with their bank and had to wait for Patreon to resolve the situation.
Patreon mentioned to Engadget that the Dublin billing location was likely due to a recent upgrade with a payment processing partner, leading to changes in bank statement descriptors. The company is working closely with the partner to resolve the issue, and does not foresee flagged payments as a long-term problem. As for the timelines and specific steps to deal with flagged transactions, Patreon refrained from providing details until a complete solution is implemented. It also anticipates the payout problem to be resolved today.
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