Google released its Pixel Watch smartwatch last year, and it’s been a popular choice for Android users. But there’s one big downside: if your Pixel Watch screen breaks, Google can’t officially repair it. Google has confirmed that the Pixel Watch display is not repairable. This means that if you accidentally damage your screen, you’ll need to replace the entire device.
Google’s refusal to repair cracked Pixel Watch screens has been met with widespread criticism, with users taking to Reddit and the Google support page to complain.
TheVerge obtained a copy of a conversation between a customer and Google support, in which the customer was told that the company “doesn’t have any repair centers or service centers” for the Pixel Watch. Google’s hardware warranty page also specifies that cracked screens are not covered.
Moreover, a spokesperson for Google confirmed to TheVerge that the company has no repair option for the Pixel Watch at this time. The spokesperson explained:
Google does not officially sell replacement screens for the Pixel Watch, and third-party options are also unavailable. Additionally, the Pixel Watch’s limited warranty does not cover damage caused by accidental drops or strikes.
This lack of repairability has frustrated many Pixel Watch owners, who have taken to social media to complain about broken screens and Google’s inability to help.
“I dropped my Pixel Watch and the screen cracked,” one Redditor wrote. “I contacted Google support and they said they couldn’t help me.”
Google partners with iFixit for Pixel repairs, and iFixit has even published a guide on how to replace a cracked Pixel Watch screen. However, iFixit does not sell replacement screens, so Pixel Watch owners would have to buy a used Pixel Watch for a replacement part.
This is a major problem for Pixel Watch owners, as the device features a domed glass display that is more prone to cracking than other smartwatches. Thus, Google must address this repairability issue at any conditions.
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