Weibo CEO Gaofei Wang, known on the platform as “Between coming and going” (来去之间), recently voiced his frustrations on Weibo after an unusual experience with his mobile service.
Gaofei shared that his mobile SMS receiving function was suspended because he missed a call from 96110, a number designated for anti-fraud alerts. This action was taken after his number received overseas calls, leading to a missed anti-fraud reminder call.
Weibo CEO Confronts SMS Suspension Over Missed Anti-Fraud Call
Seeking answers, Gaofei questioned the logic behind this decision by tagging China Mobile in his post. He inquired about the rationale for such a measure and the process for restoring his SMS service. This incident highlights the sometimes rigid policies telecom companies may have in place for fraud prevention, even affecting high-profile individuals like the CEO of a major social media platform.
The incident resonated with many netizens, with some humorously sharing their own negative experiences. One user commented, “Tell me how to complain about Weibo customer service, and I will tell you how to complain about the SMS suspension.” This sentiment resonated with Wang, who acknowledged the struggles many face with customer service, stating, “10086 (China Mobile’s customer service hotline) said they noted it, but couldn’t resolve it, just like our customer service…”
In addition, Weibo influencer “Granny from Jiangning” (江宁婆婆) joined the conversation by retweeting Gaofei’s post and playfully advising him to check Weibo more often. This was accompanied by an image urging people to always answer calls from 96110.
Gaofei acknowledged the reminder but pointed out the impracticality of always being available to answer calls, especially during meetings. He questioned the reasonableness of the business logic that led to the suspension of his SMS service for missing a call.
The number 96110 is part of a broader initiative to combat telecom and network fraud. It serves as a crucial tool for warning and prevention, making it imperative for users to respond to calls from this number. It also acts as a helpline for reporting suspicious activities, playing a significant role in fraud prevention efforts.
The online debate surrounding Wang’s experience is likely to continue, prompting further discussion about the effectiveness of anti-fraud strategies and the need for customer-centric approaches in the telecom industry. It remains to be seen how China Mobile will respond to the concerns.
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(Via)
