The Galaxy S24 Ultra has become one of the most popular phones recently with its beefy specs. Samsung has been offering high-quality screens on their phones for quite a long time, and with the S24 Ultra model, they have made a significant improvement in brightness as well.

While the Galaxy S23 Ultra had a screen brightness of 1750 nits, the Galaxy S24 Ultra comes with a screen brightness of 2600 nits. Additionally, the S24 Ultra comes with an anti-reflective screen protector, enhancing the of colors. All of these are substantial improvements, but some users claim that the screen of the Galaxy S24 Ultra is faulty.

Galaxy S24 Series Display Issues

According to some users on Reddit, Galaxy S24 Ultra’s screen is not bright enough, and the colors do not appear as they should. Furthermore, this issue is not visible on the Galaxy S24 Ultra but also affects the Galaxy S24 and S24+.

Galaxy S24 Display settings

Users report that the screen of Galaxy S24 Ultra lacks sufficient brightness and fails to accurately represent colors. For instance, you may experience distorted colors on the home screen or with any app open, but during video playback, the display of the Galaxy S24 Ultra works as expected. Apparently, this is not a hardware defect, and Samsung needs to release an update promptly. Note that this issue is happening only when you turn on the vivid mode on settings.

Forbes revealed that Samsung is working on this issue through an online chat screenshot of a user and a Samsung employee. The user also asked about when Samsung would resolve this problem, but Samsung cannot provide a specific timeframe for the display issue of Galaxy S24 Ultra.

Samsung Chat Support Image

They have replied with “I understand that you want a time and date for this coming software update, but please we need your patience on this matter. Rest assured that the developer team will work on this as soon as possible. For now please keep your device connected to your Wi-Fi, so that the automatic update can enter to your device software.”

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