Apple has confirmed it’s investigating an issue affecting a number of Apple Watch Series 9 and Apple Watch Ultra 2 models in an internal memo shared with Apple’s Authorized service providers.
The memo, obtained by MacRumors, reads “Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display.”
The issue can lead to unexpected behavior in some Apple Watch models without any user interaction. This may include unintended phone calls, apps opening or closing without prompts, or difficulty entering the device passcode.
In an internal memo, Apple described the issue as potentially causing the affected watches’ screens to “jump erratically” or exhibit other unprompted actions. There’s no current indication of how widespread the problem may be, or whether it stems from a hardware fault or a software bug.
The company, however, recommends that users ensure their Apple Watch is running the latest watchOS version, implying that a software fix may be possible. Apple has neither confirmed a timeline for a resolution nor commented on whether faulty hardware could be contributing to the issue.
For the time being, Apple has reportedly informed technicians at Authorized Service Providers to avoid repairing affected devices while the investigation is ongoing.
A temporary solution suggested for users who encounter the issue is to force restart their Apple Watch. You can do it by pressing and holding the Digital Crown and side button simultaneously for at least 10 seconds, or until the Apple logo is displayed. Since Apple is know of this issue, we might expect an update to fix it pretty soon.
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