When considering a new tech product, what factors are most important to you? Many might prioritize technical specs or price. But after-sales service can be equally, if not more, crucial. Recognizing this, tech companies are increasingly focusing on this area. Xiaomi, for instance, recently introduced the Xiaomi Priority Club for its Indian users. Here are the details…

Xiaomi Launches Priority Club for Enhanced User Experience

India is undoubtedly one of the world’s most important technology hubs. Therefore, attracted by this large market, many technology companies, including Apple, both sell and produce their products here. Xiaomi is also among them, and the company has launched a new program called Priority Club to strengthen its presence in the country.

The Xiaomi Priority Club in India is a program designed to provide exclusive benefits and services to Xiaomi customers, aimed at enhancing their ownership and service experience. The program includes a range of benefits for its members, such as:

  • Priority Service: Members of the Priority Club receive priority online appointments and expedited service at Xiaomi service centers, ensuring swift resolution to their issues with minimal disruption to their lives.
  • Convenience of Repairs: The program includes complimentary pick-up and drop services for mobile repairs, eliminating the hassle of maintenance for members. Additionally, there is a guarantee of a 2-hour repair or provision of a standby device to ensure uninterrupted connectivity.
  • Device Optimization: Regular half-yearly health check-ups and software updates are provided to keep devices in peak condition, optimizing their performance and prolonging their lifespan.
  • Personalized Support: Members enjoy the convenience of prompt callbacks from customer support and direct chat access to knowledgeable agents, bypassing automated systems for a more personalized and tailored support experience.
  • Product Coverage: Initially rolled out for premium smartphones, including the Xiaomi 14 Series, the benefits extend to other flagship smartphones and select smart TV models, ensuring a wider coverage of Xiaomi’s product range.

In the first phase, the Xiaomi Priority Club service is being rolled out to Xiaomi’s premium smartphones, including the recently launched Xiaomi 14 Series – Xiaomi 14 Ultra and Xiaomi 14. The benefits will also be available for Xiaomi 13 Pro, Xiaomi 12 Pro, and Mi 11 Ultra.

Xiaomi Priority Club service is also being rolled out to users who own the Mi QLED TV 75, Xiaomi OLED Vision TV 55, and Xiaomi Smart TV X 65. For more information on Xiaomi’s Priority Club and to enrol for the benefits, please visit here.

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