Sony is hitting pause on global sales of its flagship Xperia 1 VII smartphone following widespread complaints of unexpected shutdowns and boot failures. After initially suspending sales in Japan, the company is now extending the halt worldwide while it investigates what appears to be a hardware-related issue.
In an updated support notice published on July 8, Sony acknowledged the growing number of reports involving sudden reboots, freezing, and devices failing to power on entirely. While the issue first surfaced in Japan, affecting four models—SO-51F, SOG15, A501SO, and XQ-FS44—similar problems have now been reported by users in Europe, Taiwan, and Hong Kong. In response, listings for the phone have quietly disappeared from Sony’s online stores in several markets, including the UK, Germany, and Spain.
The exact cause remains unclear
Sony believes the glitch may be limited to specific production batches, possibly tied to a hardware fault, although the exact cause remains unclear. As of now, there’s no word on how many units are affected or when sales might resume.
For those already experiencing issues, Sony is offering a temporary workaround: press and hold the power and volume up buttons simultaneously for about 20 seconds to force a restart. The company also recommends updating to the latest software version and, most importantly, backing up important data right away.
Sony is urging customers to contact support if their phone is acting up. While some devices may recover with software updates, others might need to be sent in for repair.
The Xperia 1 VII, released earlier last month, features a Snapdragon 8 Elite chip and a triple camera system. But with these reliability concerns now surfacing, the phone’s momentum in the premium market could take a hit unless Sony addresses the problem quickly and clearly.
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