Ola Electric S1 and S1 Pro scooters started shipping in December 2021. Since then, the e-scooters have faced numerous performance, quality, and software complaints. The one complaint that stands out is the missing features that the company had promised earlier. Now, OLA Electric‘s Chief Marketing Officer has provided some updates on the situation.

Ola Electric’s S1 Pro scooters are currently shipping without functional key features like cruise control, Hyper mode, hill-hold assist, and the navigation feature which is common in both S1 and S1 Pro models.

Varun Dubey, Chief Marketing Officer at Ola Electric, recently said during an interview that “features like cruise control, hill hold, navigation, etc. are coming up in the next few months by June. That is what we are going to deliver and it is not just about those features. As consumers continue to use the scooter and live with the scooter, we will learn and we will keep adding more and more features which consumers will continue to get.”

He added, “For us, the scooter is as much of a software platform as it is a hardware platform and even in September when we had opened up the windows and done the media test rides, we had explained it clearly that the software is going to come in stages and we are going to release these as important software updates over several months in 2022.”

So it appears that Ola Electric scooter customers might have to potentially wait for months before the software update that makes these key features functional finally arrives.

Additionally, the executive also answered the range discrepancy complaints by the S1 Pro customers stating that the scooter has an ARAI certified range of 181 Kms which is measured for ideal conditions.

Dubey clarified that the real-world range of the S1 Pro electric scooter is 135 km. The Ola Electric rep also claimed that they have shared the true range of the scooters with their customers.

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Indian e-scooter manufacturer Ola earlier this year unveiled the S1 and S1 Pro electric scooters in India to massive applause from the market. Ola enjoyed massive orders from the early days of the unveiling of the two e-scooter models. They were supposed to combine innovation, excellence with affordability and durability. However, as the company begins delivering the models to persons who had already subscribed, there are growing concerns about the quality of the new e-bikes, with some serious flaws noticed.

A few customers who took delivery of their new models were shocked by some of the defects visible on delivery. There are concerns that the flaws and structural defects noticed on the new models will dampen consumer confidence in the Ola brand, although these models were showcased to come with some impressive features and functionalities. The Ola S1 and S1 Pro models could get top speeds of up to 115km/h with a price tag in the region of $1,000.

An OLA S1 Pro was delivered to me at the Visakhapatnam event today.
It has cracks & dents all over the body. The manager says she will get it repaired before delivery. But repair is not the option. I paid for a new product, not a refurbished product@OlaElectric @don4every1 #Ola pic.twitter.com/ifZnDsJaXg

— Karthik Varma (@leovarmak) December 22, 2021

It is unclear what are the causes of the dents and observed defects on the new Ola e-scooter models, but a far deeper accusation has been leveled against the company. A customer has claimed that the range of the model was over-hyped, with the true range much below what was stated at the launch earlier this year. It was observed that there was up to a 20km difference in the range of the e-scooter from what was advertised earlier this year.

An OLA S1 Pro was delivered to me at the Visakhapatnam event today.
It has cracks & dents all over the body. The manager says she will get it repaired before delivery. But repair is not the option. I paid for a new product, not a refurbished product@OlaElectric @don4every1 #Ola pic.twitter.com/ifZnDsJaXg

— Karthik Varma (@leovarmak) December 22, 2021

There are other issues relating to complaints about the brakes, other design flaws, and charging problems. Most of the responses by Ola’s representatives on these specific issues have been to promise a replacement or repair of the delivered e-scooter. Some of the customers however remain positive that their new e-scooter is a great buy despite the setbacks which will be overcome.

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