Huawei announces a doorstep service dubbed as ‘VIP Customer Services’ for its Huawei smartwatch products in India. This service is valid for both in-warranty as well as out of warranty customers of Huawei Watch GT and Huawei Watch GT 2 (46mm).
The new ‘VIP Customer Services’ can be availed on the aforementioned Huawei wearables purchased through both online and offline channels. Additionally, the company has also announced ‘no-cost replacement plan’, which is valid during the warranty period of the newly bought eligible products if they have any manufacturing defects or performance issues.
Apart from this, Huawei has also announced the availability of spare parts for out of warranty Huawei Watch GT and Huawei Watch GT 2 smart wearables. The company has even listed the estimated price of the replaceable spare parts such as the strap, charging base, back cover, screen, and mainboard on a dedicated support page. All of these spares come with 90 days of warranty from the date they are fitted.
As mentioned earlier, both ‘no-cost replacement plan’ and ‘spare parts replacement’ do not require the customer to visit a nearby service center as they come under the company’s new doorstep service called ‘VIP Customer Services’.
To use this service, the customer will have to make an appointment for the service through a dedicated IVR / toll-free number 1800-209-6555. Once that process gets finished, the company will pick and drop the product from the customer’s place for the repair or replacement.
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(Via)
