Back in 2019, Xiaomi’s Redmi released the Redmi K20 series offering good value for the price. The smartphone was launched with MIUI 10 based on Android 9 Pie out of the box. And, just like most Android phones, the handset was expected to receive three years of support. However, several users online reveal that the phone was plagued with major issues since the MIUI 12 update, and following it, the phone may not receive any further updates in the future.
MIUI 12 is indeed the third software skin for the Redmi K20 phones. But, the recent MIUI 12 update for the global and Indian markets has plagued the Redmi K20 phones with multiple issues. 
Reportedly, K20 users are complaining about the lags on app launches, floating windows getting stuck, FPS drop issues while gaming, keyboard overlapping issues, notification grouping issues, and more. The list goes on, but Xiaomi hasn’t rationally responded, well, it did, but it was the support bot, putting up scripted messages telling users to get in touch on direct messages.
@manukumarjain @XiaomiIndia I am using redmi K20Pro. After MIUI 12 update, the device was full of bugs that affect UX.We have reported 100s of bugs through TG channel and S&F app.But one of the moderator confirmed that no updates further. This is not fair for a 30k phone
— Man of Mysteries (@Manof_Mysteries) January 13, 2022
Netizens report that it’s been around six months since the issues have been reported. Only now, a moderator from the Xiaomi community responded and said that there won’t be any further updates to the phone, which is quite unfortunate. But, Xiaomi is yet to officially respond to this, so let’s wait for that.
In China, the Redmi K20 phones have continued to receive updates. Having said that, it seems like, the company is prioritizing the home market more. We expect, Xiaomi to officially confirm the update status for the K20 phones in India and the global markets, and fix all the possible bugs as soon as possible.
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(via)
