In a world where smart homes and virtual assistants are getting more mainstream day by day, one individual recently experienced an annoying and rather disarming series of events with their Amazon account. Locked out for nearly a week, their devices became unresponsive, leaving them with a house full of silence and unanswered questions. This article discusses their discomfort, uncovering the cause, addressing the problem, and highlighting the need for better customer service from tech giants like Amazon.

Their Amazon Account was locked for almost one whole week

The troubles began when a package arrived at the author’s home. The following day, their Echo Show mysteriously signed out, rendering their smart home devices useless. Suspecting a potential security breach, they reached out to customer service, only to receive a surprising accusation. An executive claimed that the author’s doorbell had recorded racist remarks from the delivery driver.

Amazon Echo Dot

The author, armed with multiple cameras recording their property, reviewed the footage and found no evidence of such remarks. Instead, an automated response from their Eufy doorbell had been misheard. Despite presenting this evidence, their Amazon account remained locked, leaving their entire smart home system useless. The author questioned why Amazon chose to disable all services instead of opting for a more reasonable approach, such as sending an email or contacting the account owner. As a result of this experience, the author even thought about severing ties with Amazon Echo devices. It is still unclear if all of this was a misunderstanding or something else.

Days turned into a long weekend of frustration as the author waited for a response from Amazon. Finally, on Wednesday, their account was unlocked without any follow-up communication. The incident should serve as an example for Amazon to reassess their customer service protocols and adopt a more lenient approach in the future.

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