OnePlus has finally addressed the persistent “green line” issue affecting some of its users by offering a lifetime screen warranty for affected users in India. Numerous OnePlus users have reported an unusual “green line” issue on their older OnePlus phones with AMOLED panels, prompting the company to take action.
The problem appears to be widespread across multiple devices, but OnePlus has chosen to address it head-on by offering a lifetime screen warranty for owners of the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R. Users who are experiencing the “green line” issue on their OnePlus 8 and OnePlus 9 series devices will have the cost of screen repairs covered under this warranty. This lifetime screen warranty service is only available for users in India.
Android Authority has shared the following OnePlus’ official statement on lifetime screen warranty for affected users.
“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”
Notices at OnePlus Exclusive Service Centres, pointed out by Telegram user @docnok63, are informing customers with the “green line” issue about potential upgrade discounts. This initiative allows users to trade in their affected devices for newer OnePlus models, provided they make the purchase online through the OnePlus India website. For those who opt to purchase the India-exclusive OnePlus 10R, they will be able to take advantage of an additional discount of Rs 4,500 in the form of a voucher.
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