Zoom is a video calling app that got super popular during the COVID-19 pandemic. People used it for work meetings, school classes, and catching up with friends when they couldn’t see each other in person. But recently, Zoom made some changes to its rules that got people worried about their privacy. Here’s what happened and how Zoom fixed it.
Privacy is an important parameter in this day and age, and Zoom is treading a very thin line
First, Zoom updated its terms of service in a way that looked like they could use customer data for artificial intelligence (AI) without asking first. People got upset because it seemed like a sneaky way to take their information. They also felt like they didn’t have a choice, especially if they had to use Zoom for work.
Zoom realized they made a mistake and quickly changed their rules again. They made it clear that they won’t use any customer’s audio, video, chat, or other content to help train Zoom’s or any other company’s AI models. They even updated a specific part of their rules, section 10, to remove any confusion.
Hashim, a person speaking for Zoom, confirmed these changes. He said that Zoom won’t use any customer content for AI, and they have also updated notices within the app to let people know about this change.
So what does all this mean? Zoom is showing that they listen to people’s concerns and are willing to make changes to keep trust. By being clear about how they use data, Zoom is working to make sure people feel safe using their app.
In a time when many of us rely on video calls to stay connected, knowing that a company like Zoom is quick to fix mistakes and protect privacy is a big deal. It’s a good reminder to always be aware of how our information is being used and to speak up if something doesn’t feel right.
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(Via)
