Just over a month had passed since its last significant outage when users began reporting problems synchronising their devices. Certainly, it appears that another server failure that hampered Fitbit’s ability to sync data from devices occurred.
You will not be able to check on data from a Pixel Watch 2, Fitbit Charge 6, or any other device using the Fitbit app this morning. Starting at around 11 a.m. ET on November 16, 2023, a widespread outage brought the app offline.
Several individuals also shared their problems on social media including Reddit. They said, that when they attempted to sync the Fitbit Charge 6, the data would not appear in the app itself, even though they could open the app and start a manual sync.
If you haven’t manually synced your device in a few hours, the app could not display any data at all due to the outage. It also prevents the app from displaying any current data. The outage is affecting a number of accounts on the US East and West coasts, and DownDetector users are reporting it extensively.
Shortly after confirming that they were aware that users were “experiencing issues,” Google said that the issue had been resolved. “We’ve fixed the problem that was causing certain Fitbit app problems for our users. Customers who are still having issues should get in touch with customer care, said Google representative.
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