Motorola introduced the Moto Razr 40 Ultra in the US under the name Motorola Razr+. The foldable smartphone is well known for its refined aesthetics and a small 2.6-inch Quick View display. But for some users, the smartphone is having an issue with not receiving the new firmware updates. There are multiple threads on Motorola’s support forum filled with complaints related to the updates.
The issue seems to have been affecting the users since summer, and even for some users, the issue has persisted since the day they made the purchase. Such users have not received a single firmware update on their respective Motorola Razr+ smartphones. The Motorola Razr+ units are stuck on the May 2023 security patch due to the issue. A user named Grethy on Motorola Forums posted, “My Razr 40 Ultra has not had an update and is still running the May security update. Is it normal to be 3 months behind on security updates, or is there an issue with my phone? I have version T1TZS33.3-62-39-1Is this the current version? Thanks!”
Motorola’s tedious support seems to be repeating for the Motorola Razr+ after the Motorola Razr 2020 and 2022. Some users are even switching to Samsung Galaxy Foldables due to the poor support from Motorola. A fine example of this is a user named Garek who posted, “I’m still on May update no update here in Australia this is a repeat of my 2020,2022 razr’s lackluster support I actually sold my ultra bought a flip5 straight away got the August security patch I have no regrets selling it,I wish you all the best just think in China it’s had its 2nd software update for the rest like playing poker luck of the draw…peace mate..”
Possible Fix for Users Using Windows Machine
Some Motorola Razr+ users are able to rectify the issue with Motorola’s Rescue and Smart Assistant utility. They were able to pull the new update after a full factory reset using the RSA utility. However, the users on the Mac and Linux are left with no working solution.
From the replies of company employees, it seems Motorola is aware of the issue and has been working to fix the bug for months. However, some lucky users get it rectified automatically with every new firmware that the company sends.
It is a major issue, and if it persists, we may suggest the users head over to Motorola Support.
Related:
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- Motorola unveils a flexible smartphone concept that can wrap around your wrist
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