Samsung began to roll out the OneUI 6.1 update to the Galaxy S23 series on March 28. Since then many users have reported that the touch function wasn’t working on their device. Interestingly, the S Pen remains functional and users can operate the phone using it.
Galaxy S23 Ultra OneUI 6.1 touch problem
Numerous Galaxy S23 Ultra have shared their issues in Samsung’s official community forums. All of them noted that the issue they were facing started appearing right after the update.
Notably, all units aren’t facing the same issues. While some units are missing some touches, others aren’t responding to it at all.
One user noted on Reddit that with OneUI 6.1, his Galaxy S23 Ultra responds to the touch, but not the first one as he swipes on the lock screen. Another user noted that his phone has become totally irresponsible to touch. “After version 6.1 (14) on my phone, the touch screen is no longer responding to a finger touch but works with S Pen, how do I fix this?”
There are many other users as well who reported that their S23 Ultra is no longer responding to touches, while the S Pen remains functional. Notably, restarting the phone doesn’t seem to solve the problem. Another user tweeted about facing problems with the under-display fingerprint sensor.
While we don’t have the exact percentage of units facing the problems, there are numerous reports already about the matter. And as the problem is rendering the devices unusable up to some extent (thank god Samsung didn’t skip the S Pen) it is definitely not one of the small inconveniences that many users will just ignore.
Interestingly, some of the users facing the problem noted that they have replaced the screen before, which wasn’t made by Samsung. That means the phone isn’t registering third-party equipment.
Another unintended consequence of a hastily developed build or something else?
While it remains unclear whether all affected units contain third-party (unauthorized) replacement parts, and not all units have become completely unresponsive, Samsung may be gradually implementing measures akin to its competitor, when it comes to software locking components. This issue regarding the OneUI 6.1 update to the S23 could signify a deliberate move rather than another unintended consequence of a hastily developed build.
Nonetheless, we’ll have to wait for the company’s response to the matter and we will update as something noteworthy happens.
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