As per Notebookcheck, Samsung has made a response on the matter stating that “the company is investigating the user reports and possible warranty claims will be reviewed individually. Further information will be shared as soon as possible.“
The original story continues…
Samsung Galaxy S22 users are reporting serious issues following the One UI 6.1 update. The problems range from minor display lags to severe boot loop malfunctions, with some devices becoming completely unusable. These concerns have surfaced across Samsung forums, Reddit, and social media, with users demanding accountability from the company.
Key Issues Reported
- Boot Loop Failures: Many users have reported that their phones are stuck in continuous boot loops, making them unusable. Attempts to resolve the issue, including clearing caches, factory resets, and technical visits, have proven ineffective.
- Wi-Fi Triggered Restarts: Some devices restart repeatedly when Wi-Fi is turned on. This issue persists even after resetting network settings, entering safe mode, and factory resets.
- High Repair Costs: Samsung’s service centers have reportedly attributed the failures to motherboard defects. However, many users have been denied warranty repairs due to minor cosmetic damage, such as superficial screen cracks. Repair costs quoted are exorbitant, ranging from ₹41,000 (~$483) in India to over $600 in the UK.
User Reactions
- Case 1: A loyal S22 Ultra owner, whose device failed post-update, described their frustration over losing valuable data and facing repair costs of ₹41,000 in India.
- Case 2: A UK user criticized Samsung for blaming minor screen damage for the boot loop issue. They questioned how devices without damage were also affected, labeling the company’s response as shifting blame.
- Case 3: Another user reported their S22 Ultra restarting continuously when Wi-Fi was enabled. Despite extensive troubleshooting, the issue remains unresolved.
Among several examples, an S22 Ultra user shared a video on X (formerly Twitter) showing their device stuck in a boot loop. They claim the service center identified it as a motherboard issue, despite the device having no physical damage.
Samsung’s Response Pending
While Samsung has yet to issue an official statement, the reported issues suggest a significant software-related defect. Users have expressed disappointment in the brand’s lack of accountability, especially given the premium pricing of the Galaxy S22 series. Calls for Samsung to provide free repairs or refunds are growing as more users voice their grievances online. We’ll monitor the situation closely and provide updates as they emerge.
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