The Xiaomi 13 and Xiaomi 13 Pro have finally gone on sale in Malaysia across all Xiaomi online and offline retail stores nationwide. And the great cameras and performance that it has to offer, Xiaomi is also offering exclusive VIP aftersales services to Xiaomi 13 series buyers in the country, which includes an extended period of warranty, and a spare phone service.

For starters, all Xiaomi 13 and 13 Pro devices purchased in Malaysia will have a warranty period of twenty-four months from the date of the first purchase of the device, as opposed to the standard 1-year warranty, given by competing flagship smartphones from other brands such as the Samsung Galaxy S23 Ultra, the Apple iPhone 14 Pro Max and the Vivo X90 Pro.

Xiaomi Malaysia offers a one-time screen replacement for free to buyers of the Xiaomi 13 series if they decide to send in their faulty Xiaomi 13 within 6 months from their first purchase date. If your Xiaomi 13 or 13 Pro was damaged by causes not stated in the warranty, do not worry as your device is eligible for 1 out-of-warranty repair for free by Xiaomi Malaysia within 12 months after the first purchase date.

Hypothetically your Xiaomi 13 series smartphone was indeed sent for repair at the Xiaomi authorised service centre, the VIP aftersales service offered for Xiaomi 13 buyers means that Xiaomi will lend you a spare phone upon request as Xiaomi repairs your Xiaomi 13. This is particularly for people who only use one phone for their daily driver. And it must be noted that as per Xiaomi’s Spare Phone Lending Agreement, users will have to return the spare phone back to Xiaomi after the smartphone repairs have been done. It should be noted that the spare phone service is only offered to customers within 24 months after their first purchase date.

Lastly, Xiaomi offers a dedicated shortcut for Xiaomi 13 owners to cut the queue when contacting Xiaomi Customer Service in Malaysia on 1800-18-0112 ( Monday to Friday 9am – 6pm).

The Xiaomi 13 series features Qualcomm’s fastest Snapdragon 8 Gen 2 flagship SoC and is Xiaomi’s first smartphones to feature a Leica-branded camera setup for better smartphone photography. The smartphone also has Google’s previously Pixel-exclusive Magic Eraser onboard, as part of its photo-editing suite. To know more about the Xiaomi 13, check out our review here.

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(Source)

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Meizu has just started taking advanced bookings for its upcoming Meizu 20 series of smartphones. However, this isn’t your typical reservation for a phone since it also offers a notable benefit.

According to the Chinese smartphone maker, prospective buyers that book the phone in advance will also receive an extended warranty period for their new Meizu 20 series smartphone. The brand plans on offering an impressive 36 month long warranty for buyers that book the smartphones right now. This 3 year long warranty will be available by making a booking/reservation that costs just 1 Yuan (0.15 US Dollars). In other words, the value offered from the booking cost is quite high.

Based on what we know so far, the brand is planning on keeping the booking period open starting from today (21st Feb 2023) to the 14th of March 2023. So for those interested, you can head to major e-commerce platforms in China like JD.com, Tmall, and others. With a 3 year long warranty period, this basically means that the company is providing warranty for the whole life cycle of this smartphone.

Around this 36 months warranty, the company is also offering its users an improved and expansive customer service since 2022. For those unaware, Meizu is a flagship grade handset that will be equipped with a Qualcomm Snapdragon 8 Gen 2 SoC. An interesting new feature that the brand is introducing an IR blaster on this series as well. It is unclear when the Meizu 20 series will be unveiled, so stick around for more updates regarding this matter.

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A Samsung Galaxy Z Flip3 user has recently shared his experience with the foldable smartphone, and what led him to frame it once it had broken down. Yes, the device is in a frame alongside the company’s letter of refusal to honor the warranty.

According to Juhani Lehtimäki‘s blogpost, he “will never buy another Samsung device.” He had decided to purchase the new foldable smartphone after watching a video from a famous tech YouTuber Marques Brownlee who had reviewed the handset. Initially, Juhani was quite satisfied with the device, due to its unique design and form factor. However, it was quite costly and just after three months, disaster struck.

One day, he took out his phone from his pocket and noticed the middle of the display on top of the hinge turning black. Furthermore, the top half of the display had stopped responding to touch as well. This black part starting growing as well and soon, the display had completely failed. Lehtimäki claims that he never dropped the phone and took great care of it. So, he sent it for repairs since it was still in warranty thinking that foldable panels are still new and this might not be too out of the ordinary.

But unfortunately for him, the South Korean tech giant said that his Galaxy Z Flip3 “could not be repaired under warranty. Based on the information you have provided, we have contacted our service partner to obtain more detailed information regarding the repair. During the technical inspection of your device, the technician was able to determine that in addition to the display, the frame is also broken and that this damage is due to a mechanical impact, such as a fall, bending or excessive pressure.”

To make matters worse, the company said that it would cost around 340 US Dollars to fix the display. So, Juhani decided that he would never pay a single penny to Samsung ever again and framed the broken phone along with the rejection mail to remind him of this forever.

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Lava International Ltd has just announced a new and unique 100 days warranty offer on its out of warranty repairs. This offer is available to customers and will enable them to get out of warranty Lava handsets repaired.

The Indian smartphone maker has just launched a first of its kind offer that would offer warranty on the company’s official repairs. In other words, Lava customers can avail warranty on out of warranty products that have been repaired with new spare parts. So, even if one has to pay for the initial repairs for any handset that is out of warranty, if the new repaired components still faces issues then the user can avail a replacement free of cost.

This offer is applicable from any of the company’s service centers that number more than 800 in India. Through this move, the brand also aims to be the first smartphone manufacturer in the region to offer zero cost repairs despite going past its original warranty. Furthermore, the offer will cover both spare part costs along with the labor charges as well.

Satya Sati, Head Customer Service, Lava International, added that “The customer service has always been a core focus at Lava. Our highly efficient service team proactively identifies the pain points of the customer and provides the best possible solution to them. The 100 days warranty on out warranty offer is a testament
to our constant endeavors towards improving the quality of our after sales service.”

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OnePlus has already confirmed that the company will be launching its next-generation flagship smartphone lineup — the OnePlus 9 series on 23rd March. Ahead of the launch, the company has been revealed details about the phones.

In the latest development, Pete Lau, CEO of OnePlus has confirmed that those who purchase the OnePlus 9 series smartphones will get two years of official warranty. It remains to be seen if this is limited to Chinese users or applicable globally.

This is quite an announcement given that most of the smartphones available in the market come with standard one year of warranty. OnePlus decided to add additional year to it as it found that most users replace their flagship smartphone after two years.

As for the specifications, the OnePlus 9 5G is expected to come with a 6.5-inch FHD+ AMOLED screen that offers a 120Hz refresh rate while the OnePlus 9 Pro 5G may feature a 6.67-inch AMOLED QHD+ screen with support for a 120Hz refresh rate. Under the hood, both the devices will come powered by the Snapdragon 888 mobile platform, coupled with up to 12GB of LPDDR5 RAM and up to 256GB of internal storage.

The smartphones are expected to feature a 16-megapixel front-facing camera. The Hasselblad branded rear camera system of the OnePlus 9 5G includes a 48-megapixel Sony IMX789 primary camera, and a 50-megapixel Sony IMX766 ultrawide snapper, and probably a telephoto lens. The Pro model has a quad-camera setup that includes a Sony IMX789 48-megapixel main camera, a 50-megapixel Sony IMX766 superwide sensor, an 8-megapixel telephoto lens, and a 2-megapixel depth helper.

The OnePlus 9 5G and 9 Pro 5G may feature a 4,500mAh battery with 65W fast charging support. A recent leak claimed that the Pro model will support 50W wireless charging. There is a possibility that the standard variant may come with 30W charging.

Recently, it has been leaked that the OnePlus 9 5G will come in Stellar Black, Arctic Sky, and Winter Mist colors while the Pro variant will be offered in three colors — Astral Black, Morning Mist, and Pine Green. The launch event for the OnePlus 9 series is scheduled on 23rd March and the devices will launch in China on 24th March.

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Indians apparently spend an average of 2,400 INR (roughly 32 US Dollars) on servicing their smartphones that are out of warranty. The report arrives after a study was conducted over major cities in the country.

According to the report, one in every four smartphones users in Kolkata, Bengaluru, Chennai, Noida, and Ahmedabad visits a service center within just 6 months of purchase. In recent times, after sales service has also become increasingly important for brands and CounterpointResearch has found one of the most common problems faced by Indian users and the average expenditure on fixing out of warranty smartphones.

Issues related to charging, software, sluggish/hanging operations, and display were few of the most common problems faced by Indian customers as per a survey. Furthermore, when these devices are out of warranty, the people usually end up spending an average of 2,400 INR. Interestingly, the survey also found that 8 out of the 10 people that visit service centers are satisfied with the after sales service.

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As per Senior Analyst Pavel Naiya, “Due to the COVID-19 pandemic, many after-sales service processes have been affected in India and abroad. Under these circumstances, leading brands have taken initiatives to digitize the service delivery process, reduce wait times and maintain contactless delivery.” The analyst further added that this resulted in “two-thirds of the respondents received their smartphones within a day while about half of the respondents said that the parts required for the service were available at the service center.”

Other notable findings in the report included Oppo being one of the fastest in terms of after sales services. Realme came in a close second with its turnaround time having 73 percent and 72 percent, respectively, of the customers receive their handsets back within a day. Vivo arrives third with 68 percent. On the other hand, Xiaomi rated the highest on “explanation of the problem” and the solution. This translates to higher knowledge and soft skills of the customer support executives in comparison to other brands.

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DJI, one of the leading drone manufacturers in the world, has announced that it is extending the warranty period for the core components of the drone to 12 months from the usual coverage of six months.

So now, the DJI drone offers 12 months of warranty for most of the parts, excluding removable batteries, retail accessories, and some structural parts. The components that have got extension period include Gimble Camera, Vision Module, Power System, Charging Butler, Battery, Gimble Handle, and PTZ Motor.

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The company has said that during the warranty period if the product experiences difficulties or issues or if it gets damaged because of non-human error, then it will offer free maintenance or repair service.

The warranty period for this will be calculated from the day of purchase of the product. DJI has also added that this is applicable to all the devices purchased before making this announcement and the company will automatically determine the warranty status when the product is sent for repair.

Along with extending the product warranty period, DJI has also said that users can also purchase value-added services that aim to further extend the warranty period. The list of such services includes Accidental Damage Protection and Liability Insurance, among others.

UP NEXT: Realme X7 Pro Ultra design and specifications leak reveals 125W fast charging, 120Hz display and more

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In order to curb the spread of coronavirus in the country, the Indian government has imposed a country-wide lockdown for 21 days. During this situation, several smartphone brands, including OnePlus, Huawei, Realme, and OPPO have extended the warranties on their products in India as well as some other regions.

These four companies have extended warranties on their smartphones, along with extended validities on services such as screen replacements, among others.

OnePlus has announced that it is extending the warranty of its smartphones, earphones, and other accessories, ending between March 1st and May 30th, to May 31st. Further, the company is also extending its return and replacement period from 15 to 30 days and is providing free two-way shipping for all returns, replacements, and repairs.

Huawei has extended its products’ warranty to June 30th if is expiring between March 21st and June 21st. Making the announcement, Veer Berry, Huawei India’s product marketing and communications head, said: “As a gesture of good faith, we have extended the warranty on all smartphones, smartwatches, headsets, chargers, etc. to 30th June’2020, whose warranty expires between 21st March 2020 to 21st June 2020.”

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Similarly, Realme has announced extended warranties and replacement periods. The company said that it has decided to extend the warranty on devices till May 31st, whose warranty was to expire between March 20th and April 30th, 2020. The replacement period of devices has also been extended by 30 days for those customers, who have purchased or will purchase Realme devices from March 15th till April 30th, 2020.

On the other hand, OPPO is also extending warranties across all smartphones and accessories whose warranty has expired during the lockdown period starting March 23rd. This extended warranty will be available till further notice from the company. The extended warranty applies to not only smartphones but also chargers, data cables, earphones, and even the internal battery. It has also extended validity for add-on services such as one-time screen replacement and complete damage protection.

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(Sources – 1, 2, 3, 4)

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The ongoing crisis throughout the globe has even affected the smartphone market. Many OEMs have postponed the launch of devices for a few months. Even, Realme has deferred the Realme Narzo series launch amid a 21-day nationwide lockdown across India. Moreover, some concerns about the smartphone warranty have propped up via Twitter. The customers are asking about the warranty period of the devices which are stuck with the lockdown announcement.

Must See: [UPDATE: Launch Postponed too!]Realme Narzo 10, Narzo 10A sales postponed

While answering one of such questions over Twitter, the Realme’s Chief Marketing Officer of Realme India, Francis Wang confirmed that the warranty will start from the day you insert SIM. Other details about the revised warranty policy are not yet available, but it is a welcome move from Oppo’s subbrand in such a grave situation.

Most of the global smartphone manufacturers are reeling under the ongoing lockdown across the country. Apart from Realme’s Narzo 10 and Narzo 10A, Vivo also postponed the launch of the upcoming Vivo V19 smartphone.

Additionally, Realme Narzo 10 series is expected to feature a 6.5-inch HD+ resolution display with a 20:9 aspect ratio. Both the devices will come with 5000 mAh batteries supporting 18W fast charging. There will be different storage variants that include 4GB RAM + 128 GB Storage. IN optics, the smartphone is set to feature a 16-megapixel front camera and a 48-megapixel quad-camera module.

Related: Samsung Galaxy M21 vs Realme 6 vs Redmi Note 8T: Specs Comparison

(source)

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