Xiaomi Adds Smartbox Delivery Option to Let Customers Collect Orders from Nearest Digital Locker

by Anvinraj Valiyathara 0

Today, Xiaomi officially confirmed its collaboration with Smartbox, a Noida-based startup from India that has created automated parcel delivery terminals across the country. Smartbox will soon appear as a new delivery option on Mi.com as well as Mi Store app v2.10.1 or higher. By selecting the new delivery option, customers can receive orders at the nearest digital locker.

The newly introduced Smartbox delivery option is a safe and convenient way to receive ordered products from Smartbox’s digital lockers from the nearest locations. Delhivery, Blue Dart, FedEx, Ecom Express and Xpress Bees are the courier partners of Smartbox.


Here are how users can place orders through Smartbox:

  • Select a product on Mi.com or Mi Store app and then add it to cart.
  • Add the delivery address and select Smartbox as the deliver option.
  • The Smartbox dialogue box will prompt the user to type in the closest Smartbox terminal.
  • Once the order is placed, Mi.com will send a confirmation and Smartbox will also send a message with OTP to the customer.
  • Once the ordered item arrives at the Smartbox delivery kiosk, the customer will be notified through a message.
  • If the customer has already paid for the order, he will have to provide the received OTP at the Smartbox terminal and collect the parcel
  • For orders with COD (Cash on Delivery), users can make the payment through cash, debit/credit card, PayTM or UPI payment options at the Smartbox terminal and receive the parcel.

One should be aware of the fact that once the parcel reaches Smartbox terminal, it will remain there for 72 hours. If the parcel is not collected in 72 hours, it will return to Xiaomi. As of this writing, the Smartbox delivery option is only available in Delhi NCR region. In the near future, the service will be also made available in other regions of the country.

Read More: Xiaomi Redmi 5 Plus Reportedly Launching as Redmi Note 5 in February in India

In Q317, Xiaomi became the number one smartphone brand in India by equaling its market share with Samsung. The company has managed to salvage sizable market share in India mainly because of its strategy of selling its devices with aggressive pricing online.

The Chinese firm is now working on expanding its offline business in the country. It aims to open 100 Mi Home stores and numerous partner stores by mid-2019. Xiaomi Global Vice President and India head Manu Kumar Jain has said that the company is already ahead of its scheduled as it has already started 17 Mi Home stores in the country.