The global smart wearable company Fitbit has recalled its Fitbit Ionic. The recalling decision comes after Fitbit received more than 100 reports of burn injuries due to the smartwatch overheating. The device was launched back in September 2017 and offered features including activity tracking as well as heart and sleep monitoring.
Fitbit stopped producing the Ionic in 2020 and has sold about one million units of the smartwatch in the US market and around 693,000 in the global market until December 2021.
As compensation for the recall, the brand will be issuing a refund of $299 on a successful return of the Ionic watch to the company. The owners of the smartwatch will also get a discount code offering 40 percent off on select Fitbit devices according to the announcement made by the United States Consumer Product Safety Commission.
The commission has stated that Fitbit has so far received at least 174 reports of the watch’s overheating, with 118 reports of burn injuries that include two cases of third-degree burns and four second-degree burns.
The recall is limited to four variants of the Fitbit Ionic with the following model numbers: FB503CPBU, FB503GYBK, FB503WTGY, and FB503WTNV.
Consumers affected by this recall should visit help.fitbit.com/ionic for information on how to receive a refund. The company has stated that the refund will be equivalent to USD $299. Customers outside of the United States will receive the equivalent of USD $299 in their local currency.
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